User Agreement for Paytion Services

You agree that this user agrement will be effective as to all users on 10 May 2018

Welcome to Paytion!

This Agreement is a contract between you and Paytion Pte. Ltd., a Singaporean company, and governs your use of all Paytion Services. Using the Paytion Services means that you must accept all of the terms and conditions contained in this Agreement and the agreements on the Legal Agreements page including the Privacy Policy and the Acceptable Use Policy. You should read all of these terms carefully.

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We may amend this Agreement at any time by posting a revised version on our website. The revised version will be effective at the time we post it. If the revised version includes a Substantial Change, we will provide you with 30 Days' prior notice of any Substantial Change by posting a notice on the "Policy Updates" page of our website. All future changes set out in the Policy Update already published on the “Legal Agreements” page of the Paytion website at the time you register for the Paytion Services are incorporated by reference into this Agreement and will take effect as specified in that Policy Update.

Consumer advisory - The Paytion payment service is regarded as a stored value facility under Singapore law. Paytion Pte. Ltd., the holder of the Paytion stored value facility, does not require the approval of the Monetary Authority of Singapore. Consumers (Users) are advised to read these terms and conditions carefully.

This is an important document which you must consider carefully when choosing whether to use the Paytion Services. Please note the following risks of using the Paytion Services:

Payments received in your Account may be reversed at a later time, for example, if a payment is subject to a Chargeback, Reversal, Claim or is otherwise invalidated. This means that a payment may be reversed from your Account after you have provided the sender the goods or services that were purchased.

If you are a Seller, you can lower the risk of a payment being reversed from your Account by following the criteria set out in the Seller Protection section and by following the other guidance provided in the "Security Center page" accessible via every page of the Paytion website.

We may close, suspend, or limit your access to your Account or the Paytion Services, and/or limit access to your funds if you violate this Agreement, the Paytion Acceptable Use Policy, or any other agreement you enter into with Paytion.

You are solely responsible for understanding and complying with any and all laws, rules and regulations of your specific jurisdiction that may be applicable to you in connection with your use of the Paytion Services, including but not limited to, those related to export or import activity, taxes or foreign currency transactions.

This Agreement is not a solicitation of the Paytion Services and Paytion is not targeting any country or market through this Agreement.

1. Payment Services and Eligibity

1.1 Payment Services. Paytion is a payment services provider and acts as such by creating, hosting, maintaining and providing our Paytion Services to you via the Internet. Our services allow you to send payments to anyone with a Paytion Account, and, where a vailable, to receive payments. Our service availability varies by country. We offer services in compliance with local laws and regulations. Click here to see which services are available in your country of residence.

Paytion is not a remittance business or a money transfer service and the Personal Payments feature may not be used to remit funds to third parties.We do not have any control over, and are not responsible or liable for, the products or services that are paid for with our Paytion Service.

We cannot ensure that a buyer or a Seller you are dealing with will actually complete the transaction.

Paytion is not a common carrier or public utility.

1.2 Eligibility. To be eligible to use the Paytion Services, you must be at least 18 years old or higher based on the age of majority in your jurisdiction, and a resident of one of the countries listed on the Paytion Worldwide page.

You must list your correct country of residence in your Account. This Agreement applies only to Users who are residents of one of the countries listed in Section 1.1 above. If you are a resident of another country, you may access the agreement that applies to you from our website in your country.

1.3 Information.In order to open and maintain an Account, you must provide us with correct and updated Information.

a. Your contact information. It is your responsibility to keep your primary email address up to date so that Paytion can communicate with you electronically. You understand and agree that if Paytion sends you an electronic Communication but you do not receive it because your primary email address on file is incorrect, out of date, blocked by your service provider, or you are otherwise unable to receive electronic Communications, Paytion will be deemed to have provided the Communication to you effectively. Please note that if you use a spam filter that blocks or re-routes emails from senders not listed in your email address book, you must add Paytion to your email address book so that you will be able to view the Communications we send to you.

You can update your primary email address or street address at any time by logging into the Paytion website. If your email address becomes invalid such that electronic Communications sent to you by Paytion are returned, Paytion may deem your Account to be inactive, and you will not be able to transact any activity using your Paytion Account until we receive a valid, working primary email address from you.

b. Identity Verification. You authorize Paytion, directly or through third parties, to make any inquiries we consider necessary to validate your identity. This may include asking you for further information or documentation, requiring you to provide a taxpayer or national identification number, requiring you to take steps to confirm ownership of your email address or financial instruments, ordering a credit report or verifying your Information against third party databases or through other sources.

c. Credit Report Authorization. If you open a Business Account, you are providing Paytion with your written instructions and authorization in accordance with any applicable law to obtain your personal and/or business credit report from a credit bureau. You are also authorizing Paytion to obtain your personal and/or business credit report: (a) when you request certain new products, or (b) at any time Paytion reasonably believes there may be an increased level of risk associated with your Business Account.

d. Updates to Information. If your credit card number or expiration date changes, we may acquire that information from our financial services partner and update your Account.

1.4 Beneficial Owner.

You must be the beneficial owner of the Account, and conduct business only on behalf of yourself.

2. Sending Payments.

2.1 Sending Limits. We may, at our discretion, impose limits on the amount of payments you can send through the Paytion Services. You can view your sending limit, if any, by logging into your Account. If you have a Verified Account, we may increase your sending limits.

2.2 Default Payment Methods. When you make a payment, if you have not selected a Preferred Payment Method, Paytion will fund your transaction in this order (subject to availability based on your Payment Methods and country of registration):

  • Balance
  • Instant Transfer from your bank account
  • Debit card
  • Credit card
  • eCheck

Note: If you do not want to use your balance, you must withdraw it before making a payment.

2.3 Cards as Payment Methods. By adding a debit card or credit card as a Payment Method, you are providing Paytion with continuous authority to automatically charge that card to obtain the relevant funds when the card is used as a Payment Method pursuant to this Agreement. You can stop the continuous authority in respect of any card by removing that card as a Payment Method in your Account Profile.

2.4 Preferred Payment Method. You may select a Preferred Payment Method each time you make a payment, except for a Preapproved Payment or a No Log-In Payment.

For a Preapproved Payment and, in most instances, a No Log-In Payment, you can select a Preferred Payment Method when you provide your initial authorization for this payment and through the My Preapproved Payments section of your Account Profile.

If you select a Preferred Payment Method but have available balance in your Account, your balance will be used to fund your payment. If eCheck is your Preferred Payment Method, it will be used to fund your Paytion payment, even if you have a balance. Paytion may limit the Payment Methods available for a transaction.

2.5 Refused and Refunded Payments. When you send a payment, the recipient is not required to accept it. Any unclaimed, refunded or denied payment will be returned to your balance or to your original Payment Method. We will return any unclaimed payment to you within 30 Days of the date you initiated the payment.

2.6 Merchant Processing Delay. When you send a payment to certain Merchants, you are providing an Authorization to the Merchant to process your payment and complete the transaction. The payment will be held as pending until the Merchant processes your payment. Some Merchants may delay processing your payment. In such an instance, your Authorization will remain valid for up to 30 Days. If your payment requires a currency conversion, the exchange rate will be determined at the time the Merchant processes your payment and completes the transaction.

2.7 Preapproved Payments. A Preapproved Payment is a payment in which you Authorize a Merchant to directly charge your Account on a one-time, regular, or sporadic basis. Preapproved Payments are sometimes called "subscriptions", "recurring payments”, “preauthorized transfers” or "automatic payments". Within two (2) Business Days of any Preapproved Payment made from your Account, you will receive a confirmation of this transaction by email.

a. Notice for Certain Preapproved Payments. If a Preapproved Payment will vary in amount and is made using an Instant Transfer, eCheck, debit card Payment Method or your Paytion balance, you have the right to advance notice of the amount and date of the transfer from the Merchant at least 10 Days before the transfer is made. If the Merchant provides the option, you may choose to receive this advance notice only when the amount of your Preapproved Payment will fall outside range established between you and the Merchant. This notice is designed to protect you from having insufficient funds in your bank account to cover the Preapproved Payment.

2.8 Stopping a Preapproved Payment. You may stop a Preapproved Payment at any time up to 3 Business Days prior to the date the next payment is scheduled to be made by notifying Paytion. To stop a Preapproved Payment, access the "My Preapproved Payments" section of your Account Profile and follow the links to stop the payment. You may also stop a Preapproved Payment by calling Paytion at 1-402-935-2050 (in the U.S.). Once you contact Paytion to stop a Preapproved Payment, all future payments under your agreement with the Merchant will be stopped. If you stop a Preapproved Payment you may still be liable to the Merchant for the payment or for other penalties under the terms of your agreement with the Merchant and you may be required to pay the Merchant through alternative means. We will be liable for your losses or damages directly caused by our failure to stop any Preapproved Payment if you have followed the instructions in this section to notify us.

3. Eligibility for Use.

3.1 Ability to Receive Payments. The ability to receive payments varies by country. To determine whether you have the ability to receive payments, click here.

3.2 Automatic Transfer Countries. If you are a resident of an Automatic Transfer Country, then you have the ability to receive payments but you must withdraw the full amount of your payment through an available withdrawal method. If you do not do so, the amounts will be automatically withdrawn from your Account to your withdrawal method on a regular basis. For additional terms regarding Automatic Transfer, please click here.

3.3 Liability for Invalidated Payments. When you receive a payment, you are liable to Paytion for the full amount of the payment sent to you plus any Fees if the payment is later invalidated for any reason. This means that, in addition to any other liability, you will be responsible for the amount of the payment sent by the sender, plus the applicable Fees listed in Exhibit A (Fees) of this Agreement if you lose a Claim or a Chargeback, or if there is a Reversal of the payment.

You agree to allow Paytion to recover any amounts due to Paytion by debiting your balance. If there are insufficient funds in your balance to cover your liability, you must reimburse Paytion through other means. If a sender of a payment files a Chargeback, the card issuer, not Paytion, will determine who wins the Chargeback.

3.4 No Surcharges. You agree that you will not impose a surcharge or any other fee for accepting Paytion as a payment method without our prior written consent. You may charge a handling fee in connection with the sale of goods or services, as long as the handling fee is not higher than the handling fee you charge for non-Paytion transactions.

3.5 Receiving Personal Payments. If you are selling goods or services, you may not ask the buyer to send you a Personal Payment for the purchase.

3.6 Preapproved Payments and/or No Log-In Payments If you receive Preapproved Payments and/or No Log-In Payments you must receive your buyer’s Authorization to the payment amount, frequency and duration prior to submitting the payment.

3.7 Micropayments for Digital Goods. To qualify to receive Micropayments for Digital Goods, you must submit an application, be approved by us, and have an Account in good standing. By applying for Micropayments for Digital Goods, you agree that for Digital Goods transactions you receive up to the amounts in the table below, then if a buyer opens a Dispute, Paytion may reverse the transaction, and remove the funds from your Account without requiring the buyer to escalate the Dispute to a Claim.

Currency Amount Currency Amount
Australian Dollar: $9.99 AUD New Zealand Dollar: $9.99 NZD
Brazilian Real: $7.99 BRL Norwegian Krone: 29.99 NOK
Canadian Dollar: $3.99 CAD Philippine Peso: 499.99 PHP
Czech Koruna: 99.00 CZK Polish Zlotych: 19.99 PLN
Danish Krone: 24.99 DKK Singapore Dollar: $9.99 SGD
Euro: 3.99 EUR Swedish Krona: 34.99 SEK
Hong Kong Dollar: $49.99 HKD Swiss Franc: 4.99 CHF
Hungarian Forint: 999.00 HUF Taiwan New Dollar: 249.00 TWD
Israeli New Shekel: 15.99 ILS Thai Baht: 249.99 THB
Japanese Yen: ¥999.00 JPY U.K. Pound Sterling: £3.99 GBP
Mexican Peso: $39.99 MXN U.S. Dollar: $3.99 USD

4. Account Balances.

4.1 Balances. If you hold a balance, Paytion will hold your funds in pooled accounts separate from its corporate funds, and it will not use your funds for its operating expenses or for any other corporate purposes. Paytion will not voluntarily make your funds available to its creditors in the event of bankruptcy. You will not receive interest or other earnings on the amounts in your balance. Paytion may receive interest on amounts that Paytion holds on your behalf. You agree to assign your rights to Paytion for any interest derived from your funds.

4.2 Setoff of Past Due Amounts. If you have a past due amount owed to Paytion, an Affiliate, or eBay Paytion may debit your Account to pay any amounts that are more than 180 Days past due.

4.3 Negative Balances and Multiple Currencies. If your Account has a negative balance, Paytion may set-off the negative balance with any funds that you subsequently add or receive into your Account. If you have multiple currency balances in your Account and one of the currency balances becomes negative for any reason, Paytion may set-off the negative balance by using funds you maintain in a different currency balance. If you open more than one Account, Paytion may set off the negative balance in one Account by using any balance that you maintain in your other Account(s). In the event that a negative balance is offset by Paytion pursuant to this paragraph, it may be bundled with another debit coming out of your Account.

5. Withdrawing Money.

5.1 How to Withdraw Money. Depending on the country in which your Account is registered, you may withdraw funds from your Account in any of these methods: (a) by electronically transferring them to your U.S. bank account or to your local bank account, (b) by electronically transferring them to your Visa branded card, (c) through a Paytion initiated Automatic Transfer to your linked financial instrument, or (d) by requesting a physical check through the mail. In certain countries, your ability to withdraw to a local bank account may require the use of Paytion Retiros. Different currency rules may apply to Paytion Retiros. Please see terms and conditions for additional information regarding the service. Depending on the country in which your Account is registered, the currencies in which you may withdraw your funds to your local bank account may be limited. With the exception of Users with Accounts registered in the People’s Republic of China or unless otherwise specified, when withdrawing your funds to your local bank account, funds may only be withdrawn in your local currency. If you are holding a balance in U.S. Dollar, you may be able to withdraw the funds to your linked U.S. bank account. If you are holding a balance in a foreign currency, you may only withdraw that balance (or part thereof) after it has been converted to (a) the local currency if you are withdrawing your funds to your local bank account or (b) U.S. Dollar if you are withdrawing your funds to your linked U.S. bank account. Depending on the country in which your Account is registered, you may be able to withdraw your funds through a third party service provider. Please see terms of such third party for information regarding currency conversions.

Generally, we will send checks only to confirmed addresses, unless you have a Verified Account. We will not send checks to post office boxes. If you would like us to send a check to an address that does not meet these criteria, you must contact Customer Service and provide the documentation that we request to verify your association with the address. If you fail to cash a check within 180 Days of the date of issuance, we will return the funds to your balance (minus a Fee).

5.2 Withdrawal Limits. Depending on the degree to which you have Verified your Account, we may limit your ability to withdraw funds until you comply with our requests for information. You can view your withdrawal limit, if any, by logging into your Account. In addition, we may delay withdrawals of large sums of money while we perform a risk review. Please see terms and conditions of the Paytion Retiros service for information regarding the limits applicable to such service.

5.3 Withdrawal Fees. When withdrawing your balance, you will be charged the Withdrawing your Balance Fee as set out in Exhibit A (Fees) depending on the method of withdrawal. In addition, if you withdraw your balance in a currency other than the currency in which the balance on your Account is denominated, you will additionally be charged Currency Conversion Fees as set out in Exhibit A (Fees).

6. Closing Your Account.

6.1 How to Close Your Account. You may close your Account at any time by following the instructions in your Account Profile. Upon Account closure, we will cancel any pending transactions and you will forfeit any balances associated with Redemption Codes, unless otherwise legally prohibited. You must withdraw your balance prior to closing your Account.

6.2 Limitations on Closing Your Account. You may not evade an investigation by closing your Account. If you close your Account while we are conducting an investigation, we may hold your funds to protect Paytion, Affiliates or a third party against the risk of Reversals, Chargebacks, Claims, fees, fines, penalties and other liability. You will remain liable for all obligations related to your Account even after the Account is closed.

7. Paytion Buyer Protection.

7.1 Types of Problems Covered. Paytion Buyer Protection helps you if you encounter either of these problems: "Item Not Received" (INR): You did not receive the item you paid for with Paytion; or "Significantly Not as Described" (SNAD) You received an item you paid for with Paytion but it is Significantly Not as Described (SNAD). If your problem is a transaction that you did not authorize, please see section 8 below. An item is "Significantly Not as Described" (SNAD) if it is materially different from what the Seller described on its website or in the item listing. Here are some examples:

  • You received a completely different item. For example, you purchased a book and received a DVD or an empty box.
  • The condition of the item was misrepresented. For example, the description when you bought the item said “new” and the item was used.
  • The item was advertised as authentic but is not authentic.
  • The item is missing major parts or features which were not disclosed in its description when you bought the item.
  • You purchased three items from a Seller but only received two.
  • The item was materially damaged during shipment.

An item is not Significantly Not as Described (SNAD) if it is materially similar to the Seller's item listing description. Here are some examples:

  • The defect in the item was correctly described by the Seller.
  • The item was properly described but did not meet your expectations.
  • The item has minor scratches and was listed as used condition.
  • The item was listed as used condition and you picked it up in person after examining the item.

7.2 Eligibility Requirements.

a. To be eligible for Paytion Buyer Protection you must meet all of the following requirements:

  • You payment must be for an eligible item and made from your Paytion Account (see Section 7.3 for further details on item eligibility)
  • Open a Dispute within 180 Days of the date you sent the payment – then follow the online dispute resolution process described below under "Dispute Resolution"
  • You must respond to Paytion’s request for documentation and other information in a timely manner
  • Have an Account in good standing
  • You have not received a recovery related to such purchase from another source

7.3 Ineligible Items. Payments for the following are not eligible for reimbursement under Paytion Buyer Protection:

  • Real estate
  • Businesses (when you buy all or part of a business)
  • Vehicles, including motorcycles, caravans, aircrafts and boats
  • Significantly Not As Described Claims for custom made items
  • Payments on crowdfunding platforms
  • Items that violate Paytion's Acceptable Use Policy
  • For Item Not Received (INR) items which you collect in person, or arrange to be collected on your behalf, including at a retail point of sale
  • Industrial machinery used in manufacturing
  • Stored value items such as gift cards and pre-paid cards
  • Gold Bullion
  • Gambling, gaming and other activity with an entry fee and a prize
  • Anything purchased from or an amount paid to a government agency
  • Personal Payments
  • Mass Payments / Payouts
  • Donations
  • Financial products or investments
  • Send money transactions where the sender pays the Paytion transaction fee

Even if your payment is not eligible for Paytion Buyer Protection, you can file a Dispute and resolve the issue directly with the Seller, however, Paytion will not find in your favor if you escalate a Dispute to a Claim when an item is not eligible for Paytion Buyer Protection.

7.4 Coverage Amount. If you are eligible for Paytion Buyer Protection and Paytion finds in your favor on your Claim, Paytion will reimburse you for the full purchase price of the item and original shipping costs.

Paytion will not reimburse you for the return shipping costs that you incur to return a Significantly Not as Described (SNAD) item to the Seller or other party specified by Paytion. If the Seller presents evidence that they delivered the goods to your address, Paytion may find in favor of the Seller for an Item Not Received (INR) Claim even if you did not receive the goods.

7.5 Dispute Resolution. If you are unable to resolve a problem directly with a Seller, you can go to the Resolution Center and follow this process:

  • Open a Dispute. Open a Dispute within 180 Days of the date you made the payment to negotiate with the Seller for resolution of the Dispute.
  • Escalate the Dispute to a Claim. If you and the Seller are unable to come to an agreement, you can escalate the Dispute to a Claim within 20 Days after opening the Dispute.

You must wait at least 7 Days from the date of payment to escalate a Dispute for an Item Not Received (INR) Claim. If you do not escalate the Dispute to a Claim within 20 Days, Paytion will permanently close the Dispute.

  • Respond to Paytion's requests for information in a timely manner. During the Claim process, Paytion may require you to provide documentation or other information. You may be asked to provide receipts, third party evaluations, police reports, or anything else that Paytion specifies.
  • Comply with Paytion's shipping requests in a timely manner. For Significantly Not as Described (SNAD) Claims, Paytion will generally require you, at your expense, to ship the item back to the Seller, or to Paytion, or to a third party and to provide proof of delivery.

For transactions that total less than $250 USD (or the equivalent in other currencies as listed below), proof of delivery is confirmation that can be viewed online and includes the delivery address showing at least city/state or postal code, delivery date, and the URL to the shipping company’s website if you’ve selected “Other” in the shipping drop down menu.

For transactions that total $250 USD or more (or the equivalent in other currencies as listed in the table below), you must also get a signature confirmation of the delivery (except for buyers having a Paytion Account registered: in Albania, Andorra, Bosnia and Herzegovina, Croatia, Iceland, Israel, or Ukraine to whom such requirement won’t apply).

$250 USD signature confirmation requirement – other currencies equivalents:

Currency Amount Currency Amount
Australian Dollar: $350 AUD New Zealand Dollar: $380 NZD
Brazilian Real: $500 BRL Norwegian Krone: 1,600 NOK
Canadian Dollar: $325 CAD Philippine Peso: 12,500 PHP
Czech Koruna: 6,000 CZK Polish New Zlotych: 800 PLN
Danish Krone: 1,500 DKK Russian Ruble: 8,500
Euro: 200 EUR Singapure Dollar:: 400 SGD
Hong Kong Dollar: $49.99 HKD Swedish Krona: 2,000 SEK
Hungarian Forint: 55,0000 HUF Swiss Franc: 330 CHF
Israeli New Shekel: 1000 ILS Taiwan New Dollar: 8,250 TWD
Japanese Yen: ¥28,000 JPY Thai Baht: 9,000 THB
Malaysian Ringgit: 1,000 MYR U.K. Pound Sterling: £150 GBP
Mexican Peso: $2,200 MX U.S. Dollar: $250 USD

  • Claim Resolution Process. Once a Dispute has been escalated to a Claim, Paytion will make a final decision in favor of the buyer or the Seller. You may be asked to provide receipts, third party evaluations, police reports, or anything else that Paytion specifies. Paytion retains full discretion to make a final decision in favor of the buyer or the Seller. In the event that Paytion makes a final decision in favor of the buyer or Seller, each party must comply with Paytion’s decision. Paytion will generally require the buyer to ship an item that the buyer claims is SNAD back to the Seller (at the buyer’s expense), and Paytion will generally require a Seller to accept the item back and refund the buyer the full purchase price plus original shipping costs. In the event a Seller loses a Claim, the Seller will not receive a refund on his or her Paytion fees associated with the transaction. If you are a Seller and you lose a SNAD Claim because the item you sold is counterfeit, you will be required to provide a full refund to the buyer and you will not receive the item back.

7.6 Digital Goods Micropayment Disputes and Claims. If you file a Dispute for a Digital Goods purchase of up to the amounts in the table below, Paytion may, at its sole discretion, refund the transaction without requiring you to escalate the Dispute to a Claim.

Currency Amount Currency Amount
Australian Dollar: $9.99 AUD New Zealand Dollar: $9.99 NZD
Brazilian Real: $7.99 BRL Norwegian Krone: 29.99 NOK
Canadian Dollar: $3.99 CAD Philippine Peso: 499.99 PHP
Czech Koruna: 99.00 CZK Polish Zlotych: 19.99 PLN
Danish Krone: 24.99 DKK Singapore Dollar: $9.99 SGD
Euro: 3.99 EUR Swedish Krona: 34.99 SEK
Hong Kong Dollar: $49.99 HKD Swiss Franc: 4.99 CHF
Hungarian Forint: 999.00 HUF Taiwan New Dollar: 249.00 TWD
Israeli New Shekel: 15.99 ILS Thai Baht: 249.99 THB
Japanese Yen: ¥999.00 JPY U.K. Pound Sterling: £3.99 GBP
Mexican Peso: $39.99 MXN U.S. Dollar: $3.99 USD

Paytion may limit the number of Digital Goods refunds that you may receive. If these are limited or if your purchase is not eligible for coverage, you will still be able to follow Paytion’s standard dispute resolution processes described in this Section 7 to attempt to resolve the issue with the Seller directly.

7.7 Relationship between Paytion's protection programs and Chargebacks. Credit card Chargeback rights, if they apply, may be broader than Paytion’s protection programs. Chargebacks may cover unsatisfactory items even if they do not qualify as SNAD. You may pursue a Dispute/Claim with Paytion, or you may contact your credit card company and pursue your Chargeback rights. You may not pursue both at the same time or seek a double recovery. If you have an open Dispute or Claim with Paytion, and also file a Chargeback with your credit card company, Paytion will close your Dispute or Claim, and you will have to rely solely on your Chargeback rights.

Before contacting your card issuer or filing a Dispute with Paytion, you should contact the Seller to resolve your issue in accordance with the Seller’s return policy as stated on their auction or website.

7.8 Claims filed with Seller or other third parties. You may not file a Dispute/Claim under Paytion Buyer Protection if you have already filed a claim with the Seller or another third party (other than eBay).

7.9 No Double Recovery. You may not receive a recovery for a purchase under Paytion Buyer Protection if you have already received a recovery for that purchase directly from the Seller or another third party.

8. Errors and Unauthorized Transactions.

8.1 Protection for Unauthorized Transactions and Errors. When an Unauthorized Transaction or an Error occurs in your Account, Paytion will cover you for the full amount of every eligible Unauthorized Transaction or Error so long as you follow the procedures discussed below.

An Unauthorized Transaction occurs when a payment is sent from your Account that you did not authorize and that did not benefit you. For example, if someone steals your password, uses the password to access your Account, and sends a payment from your Account, an Unauthorized Transaction has occurred. If you give someone access to your Account (by giving them your login information) and they conduct transactions without your knowledge or permission, you are responsible for any resulting use.

8.2 Notification Requirements

a. You should immediately notify Paytion if you believe:

  • there has been an Unauthorized Transaction or unauthorized access to your Account;
  • there is an Error in your Account history statement (you can access your Account history statement by logging into your Account and
  • clicking on a link to “View all of my transactions” ) or in your transaction confirmation sent to you by email;
  • your password or Paytion Mobile PIN has been compromised;
  • your Paytion Mobile-activated phone has been lost, stolen or deactivated; or
  • you need more information about a transaction listed on the statement or transaction confirmation.

b. To be eligible for protection for Unauthorized Transactions, you must notify us within 60 Days after any Unauthorized Transaction first appears in your Account history statement. We will extend the 60 Day time period if a good and demonstrable reason, such as a hospital stay, kept you from notifying us within 60 Days.

You should regularly log into your Account and review your Account history statement to ensure that there has not been an Unauthorized Transaction or Error. Paytion will also send an email to the primary email address you have provided in order to notify you of each transaction from your Account. You should also review these transaction confirmations to ensure that each transaction was authorized and is accurate.

For Unauthorized Transactions or Errors in your Account, notify us as follows:

  • Use this form to file a report in the Paytion Resolution Center; or
  • Write to Paytion, Attn: Error Resolution Department, P.O. Box 45950, Omaha, NE 68145-0950; or
  • Call Paytion Customer Service at (402) 935-7733 (in the U.S.).

When you notify us, provide us with all of the following information:

  • Your name and email address registered to your Account;
  • A description of any suspected Unauthorized Transaction or Error and an explanation as to why you believe it is incorrect or why you need more information to identify the transaction; and
  • The amount of any suspected Unauthorized Transaction or Error.

If you notify us orally, we may require that you send us your complaint or question in writing within 10 Business Days. During the course of our investigation, we may request additional information from you.

8.3 Paytion Actions after Receipt of Your Notification. Once you notify us of any suspected Unauthorized Transaction or Error, or we otherwise learn of one, we will do the following:

  • We will conduct an investigation to determine whether there has been an Unauthorized Transaction or Error that is eligible for protection.
  • We will complete our investigation within 10 Business Days of the date we received your notification of the suspected Unauthorized Transactions or Error. If your Account is new (the first transaction from your Account was less than 30 Business Days from the date you notify us), we may take up to 20 Business Days to complete this investigation. If we need more time, we may take up to 45 Days to complete our investigation (or up to 90 Days for new Accounts, or if your transaction was at a point of sale where you were physically present, or a foreign initiated transaction).
  • If we decide that we need more time to complete our investigation, we will provisionally credit your Account for the amount of the suspected Unauthorized Transaction or Error. You will receive the provisional credit within 10 Business Days of the date we received your notice (or 20 Business Days for new Accounts). This will allow you to have use of the money until we complete the investigation. We will notify you of the provisional credit within 2 Business Days of the crediting. If we ask you to put your complaint or question in writing and we do not receive it within 10 Business Days (or 20 Business Days for new Accounts), we will not provisionally credit your Account.
  • We will inform you of our decision within 3 Business Days after completing our investigation.

If we determine that there was an Unauthorized Transaction or Error, we will promptly credit the full amount into your Account within 1 Business Day of our determination. Or, if you have already received a provisional credit, you will be allowed to retain those amounts.

If we decide that there was not an Unauthorized Transaction or Error, we will include an explanation of our decision in our email to you. If you received a provisional credit, we will remove it from your Account and notify you of the date and amount of the debit. You may request copies of the documents that we used in our investigation.

8.4 Paytion Errors. We will rectify any Error that we discover. If the Error results in your receipt of less than the correct amount to which you are entitled, Paytion will credit your Account for the difference. If the Error results in your receipt of more than the correct amount to which you are entitled, Paytion will debit the extra funds from your Account.

8.5 Your Errors. If you erroneously send a payment to the wrong party, or send a payment for the wrong amount (based on a typographical error, for example), your only recourse will be to contact the party to whom you sent the payment and ask them to refund the payment. Paytion will not reimburse you or reverse a payment that you have made in error.